Terms of Use, customer service, shipping terms & Privacy Policy
You agree to the terms and conditions outlined in this Terms of Use Agreement (“Agreement”) with respect to this site (the “Site”). This Agreement shall include any guidelines, policies and requirements that may be posted on the Site from time to Time. This Agreement constitutes the entire and only agreement between YouCantGetThese.com and a user of the Site (“User”), and supersedes all prior or contemporaneous agreements, representations, warranties and understandings with respect to the Site, the content, goods and services provided by or through the Site, and the subject-matter of this Agreement. Users agree to review this Agreement prior to reviewing any information, obtaining any documents, or posting any content. This Agreement may be amended by us from time to time without specific advance notice to you. The latest Agreement will be posted on the Site, and you should review the Agreement prior to using the Site. Should the User refuse to accept this Agreement as may be amended, he or she shall not access the Site and their only recourse shall be to discontinue use of the Site.
TERMS:
Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern You Can't Get These's relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.
The term 'You Can't Get These' or 'us' or 'we' refers to the owner of the website whose registered office is P.O. Box 80050 Starkville MS United States 39759. The term 'you' refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
1. The content of the pages of this website is for your general information and use only. It is subject to change without notice.
2. This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties.
3. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
4. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
5. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.
Customer service
Return Policy
For returns processed 90 days or more from date of shipment, a GiftCard may be issued if an exchange is requested. If you are the recipient of a gift, please provide your full name, shipping address and email address (if available). Returns received more than one year after date of shipment will not be accepted and will be returned to sender. At your request, GiftCards are available for all exchanges made prior to 90 days from date of shipment.
Please Note:
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Exchanges must be submitted within 7 days after delivery to 14 days and subject to availability. In the event that the item you requested for an exchange is no longer available, a refund will be processed as stated below.
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Refunds will be processed in the form of payment used on the original order. For credit card refunds, please allow 1 or 2 billing cycles for the credit to appear on your statement. GiftCards are available upon request.
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Refunds and GiftCards will include product and tax amount only. If an incorrect item was shipped, or products were flawed or damaged in transit, prior to delivery, we will also include the shipping charges in your refund.
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Return merchandise must be in store bought condition.
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We cannot accept COD returns.
Domestic Shipping Rates and Policies
Shipping and handling fees depend upon the number of items ordered and the method of delivery selected at checkout. Based on the level of service requested and proximity to our Distribution Center in Atlanta, GA we may use an alternate method to ship your order. On orders shipped faster than 4 Business Days, we will guarantee delivery or reimburse you the additional shipping costs if the order does not arrive in the stated time frame. Weather delays, mechanical delays or other factors beyond our control may impact delivery times and are non-refundable.
PO Boxes
For optimal delivery service, please include both your PO Box number and a physical street address for the shipping address. Orders with only a PO Box in the shipping address can only be sent via USPS and may take up to 12 business days for delivery. If you do not have a physical street address, please contact our Customer Service Department for assistance.
Rush Services
Rush orders placed on a business day (Monday-Friday) prior to 2 P.M. Central Time will ship the same day, subject to complete verification. Rush orders placed after 2 P.M. Central Time will ship the following business day, subject to complete verification. Rush orders processed on the weekend will ship on the next business day. Please allow the delivery time on the selected service for your package to arrive once it leaves our Distribution Center. Business days do not include weekends (Saturday and Sunday) or US holidays.
Rush is applied to the following Delivery Services only:
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3 Business Day
Delivery Services
The delivery services available will depend on the shipping address entered at checkout. Below are the available services along with cost and estimated processing/transit times based on the address provided at checkout. Business days are Monday-Friday and exclude US Holidays. All orders are subject to complete verification prior to shipment.
Returns
Our refund policy is 15 Days. Unfortunately we can’t offer you a refund or exchange after this period. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at YouCantGetThese@gmail.com and send your item to: P.O. Box 80050 Starkville MS United States 39759.
Shipping
Our products are shipped within 2-3 Days using the following carriers: USPS FedEx UPS DHL. To return your product, you should mail your product to:P.O. Box 80050, Starkville MS United States 39759. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
How to Place an Order
Online Orders
We've made online shopping easy! Just follow the steps below to locate and purchase your favorite products on our website.
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Search or browse the site to locate the items you want to buy. There are several ways to do this:
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Search by keyword or product name in the search box at the top of every page.
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Search by product number if you have one in the Search box at the top of every page.
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Browse through the products on the site by selecting one of the category tabs at the top of the page.
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When you find products you would like to purchase, choose the appropriate quantities, sizes, etc. and add the items to your cart.
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When you have finished shopping and are ready to checkout, click the Checkout button on the shopping cart page. (To get to the shopping cart page, click on the Shopping Cart image at the top of the page.)
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If you are a registered user, log in using your email address and password for faster checkout.
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Fill in all of the required information on the shipping and billing pages. If you have forgotten to fill in a required field, we will alert you to the area in red text so you can go back and try again. Complete the required field with the requested information and continue to checkout again.
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Review your order before submitting to verify all of the information is correct and to get your calculated order total.
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Submit the order and print a copy of the Thank You page containing your customer number and order number for your records. A confirmation email will also be sent containing your order information to the email address provided during checkout.
Privacy Policy
COLLECTION OF PERSONAL INFORMATION
When you use our Products or Website, you may be asked for personally identifiable information such as your name, address, email address, and telephone number.
By giving us such information, you will need to consent by using it in the manner described in this policy.
You may withdraw your consent at any time by emailing us at YouCantGetThese@gmail.com. We will return or destroy your personal information within five days of receipt of your withdrawal of consent.
COOKIES
Cookies are small data files that a website you visit may save on your computer or handheld device that usually includes an anonymous unique identifier. Our Websites and those of our Products may use cookies for user authentication, keeping track of your preferences, promotional campaigns, tracking our audience size and traffic patterns, and in certain other cases. We may include small graphic images in our email messages and newsletters to determine whether the messages were opened and the links were viewed.
SECURITY
All security on our Website is treated seriously. Where applicable, we undertake security steps, including use of SSL technology, on our back-end systems that store customer account information and to protect data transmissions. However, this is not a guarantee that such data transmissions cannot be accessed, altered or deleted due to firewall or other security software failures.
If you have any further concerns about security, please email our Customer Service team at YouCantGetThese@gmail.com